Pacific Automotive

S Martini 3 months ago

My daughter is attending UCSD and we live in Santa Monica. She'd had a serious issue where the car would just go into disable mode and also had a leaking water pump (diagnosed by another major franchise shop where the communication was difficult the day before). As a mom, worried about my daughter's long drive to and from Santa Monica on the freeway, it was great to talk to John at Pacific Automotive. He explained everything, provided pictures and full diagnostics, and fixed everything quickly. He was calm, kind and very experienced. He also explained that he is a dad and so fully understood and shared my concerns about making a 10 year old car safe for my daughter. It's was so nice to have someone who communicated so well, both with me and my daughter. It made a potentially stressful experience much more positive. Would strongly recommend John and this shop.

Blair 4 months ago

Came in for an oil change and tire rotation and had a good, normal experience. After my visit I noticed a hubcap was missing, and while it was hard to know exactly what happened, I brought it up with the shop. After talking with the owner, he was understanding and refunded me the cost of a replacement without any hassle. I had to leave a review for the great customer service.

Brandon Seth 5 months ago

They are awesome.They not only have looked at my cars and made recommendations, and worked on almost anything we give them. You guys really help us through that insurance claim with our Mercedes. Other stuff with my cars and my friends cars. In fact one of my best friends had used them for over 15 yrs or so. They've revolt his jeeps when they werent running. They were reliable and honest. i'm about to bring them another car this next week. They just don't know it yet. See you guys soon. Thanks guys!

Kim Muir 7 months ago

John was helpful from the start. I called in a panic because my college aged daughter was stuck under an overpass after her car died. John recommended a tow service who responded immediately, made sure my daughter was safe, and got the car to where it needed to be. John kept me informed as to what was needed to repair my car, as well as when it would be ready. His prices were fair, and his recommendations appreciated. We will be repeat customers for the continued maintenance of our car. Thank you!

Ash F a year ago

If you are looking for a trustworthy shop for your vehicle, I would highly recommend NOT using Pacific automotive. My 30 year old 4Runner was brought in to have multiple rounds of maintenance done by Ricardo, who lives and works out of this shop. The repairs included: Timing belt and idler and tensioner pulley and tensioner Front crank and cam seals Water pump and thermostat Spark Plugs and wires power steering pump, idler and tensioner pulleys / tensioner and drive belts Steering dampener, idler arm and bell crank, drag link and tie rod ends Front rotors, pads, wheel bearings and grease seals Rear wheel cylinders, brake shoes, and hardware Right rear axle bearings and seals . All fluids and filters with transmission filter and pan gasket Oxygen sensor and PCV Exhaust piping from manifold to cat Starter Fuel injectors After investing this much money for the repairs, including the tows down to Pacific Beach an hour away from where I live so that he could perform the work, we specifically asked him repetitiously to not leave the truck unattended without having it secured as it did not have an alarm. When he locked the shop up after the last leg of repairs, he left the